20 frequently asked questions
about the AI agent from YOUNEA
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Which interfaces can the AI agent use?
The AI agent supports REST and SOAP APIs as well as webhooks and is compatible with Google Workspace (Gmail, Calendar, Drive), WhatsApp Business API, Microsoft Teams, Salesforce, HubSpot, Zendesk, Freshdesk, Twilio, Avaya, Cisco and more.
Can I continue to use my existing WhatsApp number?
Yes, your existing WhatsApp Business number can be connected to the WhatsApp Business API. If desired, a new number can also be set up.
Can the AI integrate an existing FAQ database?
Yes, the AI agent can take over an existing FAQ database or build up a dynamic knowledge base from customer conversations.
Can the AI agent learn my communication style and typical requests?
Yes, the AI can adopt your tone of voice and preferred wording by analysing chat histories, emails or previous support requests.
Can the AI use my existing telephone or landline number?
Yes, the AI agent can be connected to existing landline and mobile phone numbers or a new number can be provided. VoIP integrations (e.g. Twilio, Avaya, Asterisk, Cisco) are also possible.
Can AI provide product and price information?
Yes, you can store product information, services and prices so that the AI agent can pass them on automatically and accurately.
Can I customise the greeting and address of the AI?
Yes, the greeting can be formal, friendly or professionally neutral – customised to your brand.
Can the AI agent make appointments for me?
Yes, the AI can automatically coordinate appointments via Google Calendar, Microsoft Outlook or industry-specific booking systems.
Can I specify certain terms or formulations for the AI?
Yes, you can specify which terms should be favoured or avoided so that the AI communicates exactly according to your requirements.
Can the AI agent respond to enquiries outside of business hours?
Yes, it can send automatic replies, refer customers to alternative contact options or suggest appointments for the next working day.
Can AI proactively inform customers about offers or changes?
Yes, the AI agent can send automatic updates, offers, reminders or newsletters via WhatsApp, email or SMS.
Which internal business processes can AI automate?
The AI can process employee enquiries, record IT support tickets, optimise HR processes and improve internal communication, making workflows more efficient.
How secure is the AI agent in terms of data protection?
It is GDPR-compliant, EU AI Act-compliant and is hosted on secure servers in Germany. Data is end-to-end encrypted and can be anonymised.
Does the AI agent learn from previous customer interactions?
Yes, machine learning allows the AI agent to continuously improve, optimise its responses and adapt to new customer requirements.
How can AI be combined with existing CRM and ERP systems?
The AI agent can be connected to Salesforce, HubSpot, SAP, Microsoft Dynamics, Zendesk, Freshdesk and other systems to enable automated customer interactions and data management.
Can the AI agent manage invoices or orders?
Yes, by integrating into ERP or e-commerce systems (e.g. Shopify, WooCommerce, Magento), the AI can call up the order status, send invoices or manage returns.
Can the AI process multiple requests at the same time?
Yes, unlike human employees, AI can process unlimited enquiries in parallel without customers having to wait.
How long does it take to implement the AI agent
The basic installation only takes a few minutes. Customised adaptations and integrations can be completed in a few days to weeks, depending on the complexity of the system.
Which companies are already using the AI agent successfully?
The AI agent is used successfully by start-ups through to global companies in the customer service, healthcare, finance, e-commerce and hospitality sectors.
How can I test the AI agent?
You can test the AI agent free of charge and find out how it supports your company.
Support with set-up & implementation – We can help you!
Do you have any questions about integration, set-up or customisation?
Our team of experts is always on hand to ensure smooth implementation.