AI agent for tourism
Digital guest care, automated enquiries & efficient appointment management
Potential uses of the AI agent
Digital travel advice
‘I’m planning a trip and looking for the best offers….’
✔ AI-supported recommendation of suitable travel offers
✔ Direct booking option via chat or web portal
✔ Personalised tips on destinations, hotels and activities
Automated booking change
‘I need to rebook my hotel reservation….’
✔ Quick adjustment of bookings without waiting time
✔ Automated check for availability and alternatives
✔ Immediate confirmation of the change by email or app
24/7 guest support
‘My flight has been cancelled – what now?’
✔ Real-time information on rebooking options
✔ Direct support with refunds or replacement bookings
✔ Personal support via chat, WhatsApp or email
Automated customer communication in tourism
AI-supported telephone and voice assistants are revolutionising the interaction between travel providers and their guests. They answer enquiries around the clock, automate bookings or cancellations in seconds and recognise urgent requests immediately so that they can be forwarded to the right contact person.
The result? Faster processing, less waiting time and an improved guest experience.
Security and data protection in tourism
The AI agent has been developed to the highest security standards. Travellers can optionally give their consent to data processing. All data is stored on secure servers in Europe in compliance with the GDPR and encrypted to ensure the protection of sensitive booking and customer data.
Efficient guest care through voice and telephone AI
Thanks to advanced voice AI, the AI agent understands requests in natural language and interacts via various channels. The telephone AI enables continuous availability, supports travellers in real time and ensures fast processing of bookings, rebookings and service requests.
Your advantages
✔ GDPR-compliant guest communication
✔ Automatic prioritisation of enquiries
✔ Intelligent forwarding to the right contact person
✔ 24/7 telephone and chat support for travellers
Optimised workflows for tourism
The AI assistant takes over routine tasks such as booking enquiries, cancellations and general guest enquiries via telephone or chat AI. This allows the service team to focus more on providing individual support to travellers. Waiting times are minimised, enquiries are forwarded efficiently and complex requests are processed in a targeted manner.
Future-proof guest communication with AI
Digitalisation is changing the tourism industry for good. The AI agent supplements existing systems with intelligent voice and telephone AI and offers travellers flexible contact options – even outside regular business hours. This ensures seamless and always accessible communication.
Conclusion: The AI agent for better guest care
YOUNEA’s AI agent for tourism allows communication processes to be organised more efficiently. Service teams are noticeably relieved, while travellers enjoy improved availability and optimised service.
Thanks to seamless integration into existing workflows and compliance with all data protection regulations, YOUNEA is a reliable partner for the tourism industry.