AI agent for online shops
How YOUNEA’s AI assistant is revolutionising customer service for online shops
Possible uses of the AI agent
Automated order status enquiries
‘I would like to know where my order is at the moment…’
✔ Immediate response to order status enquiries
✔ Automatic updating of dispatch and delivery information
✔ Notification of the customer by SMS or email
Intelligent product advice
‘I’m looking for a suitable product for my home, can you help me?’
✔ Automatic answering of product questions and recommendations
✔ Personalised product selection based on customer preferences
✔ Immediate forwarding to the right contact person for complex enquiries
Automated return and exchange processes
‘I would like to return or exchange a product…’
✔ Automatic return request and exchange processing
✔ Provision of return labels and instructions
✔ Immediate confirmation of the return process by email
Intelligent & efficient customer communication
YOUNEA’s AI assistant is revolutionising the interaction between online shops and their customers. It automates calls, processes order and product enquiries in seconds and recognises urgent requests immediately so that they can be forwarded to the right contact person.
Security and data protection for online shops
Our AI agent was developed according to the highest security standards. Customers can optionally give their consent to data processing. All data is stored in compliance with GDPR on secure servers in Europe and encrypted to ensure the protection of sensitive customer data and order information.
Efficient customer service through voice and telephone AI
Thanks to advanced voice AI, the AI agent understands enquiries in natural language and interacts via various channels. The telephone AI enables continuous availability, supports customers in real time and ensures fast processing of order and support enquiries as well as product advice.
Your advantages
✔ GDPR-compliant customer communication
✔ Automatic prioritisation of order and support requests
✔ Intelligent forwarding to the responsible contact person
✔ 24/7 telephone and chat support for your customers
Optimised workflows for online shops
The AI agent takes over routine tasks such as order status queries, product enquiries and general service requests via telephone or chat AI. This allows the team to concentrate more on individual customer care. Waiting times are minimised, calls are forwarded efficiently and complex requests are processed in a targeted manner.
Future-proof customer communication with AI
Digitalisation is changing online shops for good. YOUNEA’s AI assistant supplements existing systems with intelligent voice and telephone AI and offers customers flexible contact options – even outside regular business hours.
Conclusion: The AI agent for better customer service
Our voice and telephone AI agent for online shops makes communication processes more efficient. Service teams are noticeably relieved, while customers receive improved availability and optimised service.
Thanks to seamless integration into existing workflows and compliance with all data protection regulations, our AI assistant is a reliable partner for online shops.