AI agent for insurances
Automated claims reporting, digital contract advice & appointment management
Possible uses of the AI agent
Automated damage report
‘I’ve had an accident and want to report the damage quickly…’
✔ Fast recording and processing of damage reports
✔ Automatic forwarding to the responsible claim handler
✔ Immediate confirmation with processing status by text message or email
Digital contract and quotation advice
‘I am interested in a new insurance policy and need advice…’
✔ Automatic answers to frequently asked questions about tariffs and benefits
✔ Intelligent forwarding to the right advisor
✔ Round-the-clock availability for enquiries by phone and chat
Automated appointment management
‘I need a consultation appointment for my insurance…’
✔ Intelligent appointment recording and allocation
✔ Automatic check of consultant availability
✔ Immediate confirmation by text message or email
Automated customer communication
AI-supported telephone and voice assistants are revolutionising the interaction between insurance companies and their customers. They automate calls, process damage reports in seconds and recognise urgent concerns immediately so that they can be forwarded to the right contact person.
The result? Faster processing, less waiting time and greater customer satisfaction.
Security and data protection in the insurance industry
The AI agent was developed to the highest security standards. Policyholders can optionally give their consent to data processing. All data is stored on secure servers in Europe in compliance with the GDPR and encrypted to ensure the protection of sensitive insurance and customer data.
Efficient customer service through voice and telephone AI
Thanks to advanced voice AI, it understands requests in natural language and interacts via various channels. The telephone AI enables continuous availability, supports callers in real time and ensures that damage reports and contract enquiries are processed quickly.
Your advantages
✔ GDPR-compliant customer communication
✔ Automatic prioritisation of enquiries
✔ Intelligent forwarding to the responsible insurance advisor
✔ 24/7 telephone and chat support for policyholders
Optimised workflows for insurance companies
The AI assistant takes over routine tasks such as claims notifications, contract information and general enquiries via telephone or chat AI. This allows the advisory team to focus more on individual customer care. Waiting times are minimised, calls are forwarded efficiently and complex requests are processed in a targeted manner.
Future-proof customer communication with AI
Digitalisation is permanently changing the insurance industry, supplementing existing systems with intelligent voice and telephone AI and offering policyholders flexible contact options – even outside regular business hours.
Conclusion: The AI agent for better customer service
With our voice and telephone AI agent for insurance companies, communication processes can be organised more efficiently. Service teams are noticeably relieved, while customers receive improved availability and optimised service.
Thanks to seamless integration into existing workflows and compliance with all data protection regulations, YOUNEA is a reliable partner for the insurance industry.