AI agent for the healthcare sector
The future of patient communication is AI
Possible uses of the AI agent
Automated appointment management
‘I need an appointment as soon as possible…’
✔ Intelligent appointment recording and allocation
✔ Automatic availability check
✔ Immediate confirmation by text message or email
Immediate response to general enquiries
‘When is the practice open?’
✔ Provision of relevant practice information via voice or text communication
✔ Recording and targeted forwarding of specific enquiries
✔ Direct connection with responsible specialists
Support with aftercare
‘I have questions about aftercare…’
✔ Structured recording of patient concerns by phone or chat
✔ Automatic forwarding to doctors providing treatment
✔ Reminders for follow-up appointments via WhatsApp, text message or email
Intelligent & efficient patient communication
AI-supported telephone and voice assistance is revolutionising the interaction between patients and healthcare professionals. It automates calls, processes appointment requests in seconds and recognises urgent concerns immediately so that they can be forwarded in a targeted manner.
Intelligent voice and telephone AI for the healthcare sector
Our AI agent from YOUNEA combines advanced voice and telephone AI to optimise workflows in doctors’ surgeries, clinics and medical facilities. By automating processes, it reduces the workload of medical staff, improves patient interaction and ensures smooth communication.
Security and data protection in the healthcare sector
The AI agent was developed according to the highest security standards. Patients can optionally give their consent to data processing. All data is stored on secure servers in Europe in compliance with the GDPR and encrypted to ensure the protection of sensitive health data.
Efficient patient care through voice and telephone AI
The AI agent improves the response times and accessibility of healthcare facilities. Thanks to advanced voice AI, it understands requests in natural language and interacts via various channels. The telephone AI enables continuous availability and supports callers in real time.
Your advantages
✔ GDPR-compliant patient interaction
✔ Automatic prioritisation of requests
✔ Intelligent forwarding to specialist staff
✔ 24/7 telephone and chat support for patients
Optimised workflows for healthcare professionals
The AI agent takes over routine tasks such as appointment bookings, prescription requests and general information via telephone or chat AI. This allows the practice team to focus more on personalised patient care. Waiting times are minimised, calls are forwarded efficiently and complex requests are dealt with in a targeted manner.
Future-proof healthcare with AI
Digitalisation is changing the healthcare sector for good. The AI agent supplements existing systems with intelligent voice and telephone AI and offers patients flexible contact options – even outside of regular consultation hours.
Conclusion: The AI agent for better patient care
With a voice and telephone AI agent for the healthcare sector, communication processes can be organised more efficiently. Practice teams are noticeably relieved, while patients receive improved availability and optimised service.
Thanks to seamless integration into existing practice processes and compliance with all data protection regulations, our AI agent is a reliable partner in everyday medical practice.